Privacy Policy

This policy is a general template prepared for prosolar.pk. It should be reviewed and approved by Pro Solar's legal adviser before it is treated as the final published policy.

1. Information We Collect

When you use this website, we may collect information you provide directly, such as your name, phone number, email address, city or area, property details and the contents of enquiries submitted through our forms. We may also collect basic technical information about how the website is used.

2. How We Use Your Information

To respond to your enquiry and arrange a consultation or site visit
To prepare a solar system design, quotation or load assessment
To provide after-sales support, maintenance and monitoring for installed systems
To send information you have asked us to send
To respond to technical or warranty-related requests

3. Solar Load Calculator

Our Solar Load Calculator runs entirely in your browser. Calculations are performed on your own device and are not transmitted to us unless you choose to send the result to Pro Solar through WhatsApp or email. Calculator output is an estimate and is not an engineering design.

4. Form Submissions

Forms on this website prepare a message that you send directly to Pro Solar through WhatsApp or your own email client. Once you send it, the message is handled according to this policy and retained only as long as it is needed for your enquiry and any resulting project or support relationship.

5. Sharing Of Information

We do not sell your information. We may share relevant details with service providers strictly to the extent needed to deliver a service you have requested, such as equipment suppliers or installation partners working on our behalf.

6. Data Security

We take reasonable care with the information entrusted to us and limit access to people who need it to respond to you. No method of transmission over the internet is completely secure, so please avoid sending sensitive personal documents through the website forms.

7. Your Choices

You can ask us what information we hold about you, request corrections, or ask us to delete information we no longer need. Contact hello@prosolar.pk and we will respond.

8. Third-Party Links

This website links to social media and review platforms we do not control. Their own privacy policies apply once you follow those links.

9. Changes To This Policy

We may update this policy from time to time. The version published on prosolar.pk is the version that applies.

10. Contact

For any privacy question, email hello@prosolar.pk or call 0340 6004288.